Our Policies & Commitments
Our Policies &
Lifetime adjustments, product guarantees and the lowest bicycle prices in the Bay Area are just a few of our values.
Our advertising costs aren’t spent on things like newspaper ads and radio spots. They’re spent on you. We funnel those costs into killer policies that save you serious time and money.
Free Adjustments Forever.
Each bike purchase comes with lifetime adjustments. And we don’t skimp, ether. We’ll adjust your brakes and gears, laterally true your wheels, adjust your hubs and headset, and perform safety checks as long as the bike’s yours. You pay parts and labor for installations and adjustments outside the scope of our complete tune-up – a $90 service.
Guaranteed for Life.
We include a comprehensive lifetime warranty on every product we sell in our store, taking care of any installation and shipping costs. We’ll also replace a defective purchase on-the-spot when we’re able to.
Kid’s Trade-Up Program.
Purchase a kid’s bike and get 50% of what you paid towards the next size up. Good for 12″, 16″, 20″, and 24″ wheeled bikes. We’ll then donate the old bike to Changing Gears Bike Shop.
Total Price Protection.
You’ll get the lowest price in the Bay Area on every product in our shop. If a Bay Area shop has the product priced lower than what you paid, you’ll get a 100% refund on the difference.