To our Alameda Bicycle community,
Thank you for your unbelievable support over these past three months. There has been an unprecedented boom within the bike industry, and we have experienced demand for bikes and service at a level we have never seen before. We thank you for bearing with us as we figure this all out, just like everyone else.
Alameda County has permitted businesses to resume limited in-store shopping as of this Friday, June 19th. The county has also strongly suggested that businesses continue operating at curbside if at all possible. With that in mind, we feel that we are not ready to open our doors to indoor retail traffic at this time. The virus is still a danger, so we must remain vigilant in our commitment to the safety and health of our staff and the community at large. We think it is in the best interest of everyone to hold off on in-store shopping for now.
We will continue to operate the same way that we have since the COVID-19 pandemic hit in mid-March, by helping people from outside our side door, Thursday through Monday from 12 to 6 PM. We are requiring everyone who visits to the shop to wear a mask as per the face covering order issued by Alameda County, to stay 6 feet apart while waiting in line, and to stay at home if you're feeling sick. We will do our best to have disposable masks on hand for those who do not have them.
We know that there has been a long line at times while waiting for service - opening up the inside of the shop would require us to disinfect between patrons, thus making the line even longer. We have invested in things which make our current waiting experience as pleasant and safe as possible - bottled water, pop-up tents to provide shade, posted wait times, and live text message support to answer your questions quickly from home. We encourage you to text us any questions you might have to make your experience as seamless as possible.
We thank you for your patience and support as we navigate this unknown time together. We're glad to see so many new riders and old friends out on bikes right now - riding has been one of the only things that feels normal through all this, and we want to continue to do our part to give everyone that bit of escape from the world at large.
If you have any questions, please contact our General Manager, Scott Karoly, at email@example.com or (650) 303-4015, or the shop owner Gene Oh, at firstname.lastname@example.org or (510) 205-3006. Either of us are happy to answer any questions that you might have.